Create Invoice Templates and Automatically Send an Invoice in a Workflow Using Templates

Businesses will now be able to create invoice templates. This will enable quick and easy creation of one-time/recurring invoices and will also enable sending invoices in a workflow using the same templates created.


How to Create an Invoice Template

Go to Payments > Invoices > then click on 'Templates' (or Recurring Templates, whichever one you need to create) > then click the new template button in the top right hand corner.

Regular Templates
Recurring Templates

Note: You can also use a regular template as a recurring template. Simply go to Templates > find the template you want to use > click on the three dots > then select 'use recurring.'

Convert Invoice to a Template

  • Users will be able to convert any invoice created into a template using the Convert to Template action and give an appropriate name to it for future references. To do this, find the invoice you want to convert > select the three dots on the right hand side > then click the 'convert to template' option.

  • Templates can contain all information related to business information, logo, invoice title, product line items, taxes, discounts, and terms. Customer information will be populated along with the issue date and due date while sending the invoice as per the invoice settings.

  • All templates will be listed on the Templates page under the Invoicing section. Quick actions on the templates page will enable the use of the template as a one-time invoice or a recurring invoice.


  • Users will be able to modify, rename, or delete the templates at any point in time.

Send an Invoice in a Workflow

Business users will be able to make use of the same templates to send an invoice in a workflow using the Send Invoice action.


  • Users will be able to make use of the templates created inside the invoice module to define the invoice details that need to go out to the customer.
  • Business users will be able to configure the action name, select the From User to define the sender details, and choose a template from one of the templates created inside invoices along with the payment mode.

  • The default/custom template configured inside the invoice settings will be used automatically to send the invoice from workflows as well. To change the template, head to payments > invoices > settings > customer notifications > then under 'invoice received,' you can change the template.


    To edit the actual template, you will need to head to Marketing > Emails > Templates and edit it there.


This fulfills a lot of use cases like sending an invoice after an appointment is booked, opportunity status is changed, tag is attached to a contact or any other trigger existing.