Calendar Configuration - Primary Calendar & Check for Conflicts

In this article:

• Primary Calendar
• Check for Conflicts

In Round Robin, Service, Class, and Collective Calendars, appointments assigned to a particular user can be synced to Third Party Calendars (Google / Outlook / iCloud) and the events from Third Party Calendars can be read and synced to the CRM.

You can configure your calendar under Settings > My Profile. There are primarily two settings, Primary Calendar and Check for Conflicts. All the third party calendar integrations added by the User are shown here.

Primary Calendar

The Primary Calendar is the main calendar responsible for writing events to Google, Outlook or iCloud. It also reads events from Third Party Calendars, but its primary responsibility is to push new appointments to these calendars.

Primary Calendar Dropdown:

Here, all the calendars integrated by the particular profile will be displayed. Disabled calendars may either be included in 'Check for conflicts' or may lack write access to Google.

Check for Conflicts

All the Google/Outlook/iCloud calendars integrated by the user will be shown here.

As the name suggests, we read all the events from the selected calendar and block off the timings when the user is not available. Essentially, all events imported from Google/Outlook/iCloud will be blocked, disallowing any appointments during those times.

In the Check for Conflicts section, we do not create any appointments. If a calendar is disabled in Check for Conflicts, it implies that it is already selected in the Primary Calendar."