Pause and Resume Subscriptions
You can now pause and resume customer subscriptions within FG Funnels.
In This Article:
Pausing a Subscription
- To pause a subscription, go to Payments -> Subscriptions.
- Locate the the subscription and click the three dots next to the subscription status and select Pause Subscription.
- Subscriptions can also be paused from the subscription details page.
- Pause related fields are added to the CSV download of Subscriptions with details including the Paused Date, Resume Date etc.
Pause Options
- You can choose the duration to pause a subscription for, indefinitely or custom date.
Subscriptions paused indefinitely are paused until they are resumed which needs to be done manually.
- Subscriptions paused until a custom date are set with an end date after which the subscription would automatically resume.
You can manually resume a subscription paused until a custom date at any time before the pause end date.
When you pause a subscription, on every payment due date while the subscription is paused, an invoice will be generated but not sent to the customer. You can choose whether to have these invoices marked as "Draft" or "Void".
- Draft state will create the invoice and leave it in draft. This means that it can be manually sent to the customer later. This is great for if you need to pause payments for a time but still want to collect all money that would have been due during the pause period.
- If Draft invoices are later sent and paid, the payment against these invoices would be marked to the subscription.
- Void state will mark the invoice as void and no money will be able to be collected on the invoice.
All generated invoices are shown on the subscription details page.
Resuming a Subscription
- To resume a subscription manually, go to Payments -> Subscriptions.
- Locate the the subscription and click the three dots next to the subscription status.
- Choose Resume Subscription.
A box will appear asking if you want to resume the subscription, click resume.
