Conversation AI Bot - Explained

The Conversation AI is an advanced feature that leverages AI technologies to enhance customer interactions with your business. The Bot solves complex problems and provides safer, more accurate answers than any AI Chatbot on the market.

Conversation AI Modes And Settings

1. OFF: This is the default mode where the conversation AI feature is inactive. Bot training and bot trial are still active to train and test the bot before launching the bot

   
   

2. Suggestive: The bot responses are available inside the message composer box for the sub-account user to send as is or edit before sending.

   
   
3. Auto-Pilot: The bot automatically responds to a contact on behalf of the business.

Supported Conversation Channels

1. SMS
2. FB
3. IG
4. Web Chat (SMS Chat)

5. Live Chat

   
   

You can select which channels you'd like each bot to communicate through by going to "AI Agents" > "Conversation AI" > "Agents List" > selecting the agent you want to edit > "Bot Settings" and then adding/removing the channels via the "Supported Communication Channels/Providers" dropdown. 

Training The Bot

There are 2 ways to train your bot in the "Bot Training" section of the Conversation AI settings page in your sub-account settings:

1. Through web URLs and public links.

   
   
2. Adding question and answer pairs.

Configuring Bot's Intent

Currently, there are 2 intents supported by the bot:

1. General Support or Q/A: Provides information to the contact's queries based on the training information

   
   
2. Appointment Booking: Ask a few questions (customizable) and then book an appointment on the calendar.
   • Note: If an appointment for a contact is already booked ie in the Active/Confirmer state, the intent will dynamically switch to General support for that contact till the appointment is either completed or cancelled

Testing The Bot (Bot Trial)

• The Conversation AI bot is FREE to test in the "Bot Trial" tab of your account's Conversation AI settings page.

  
  

• The intent to test can be selected from the dropdown and the bot will respond to you the same way it will respond to a contact

  
  
• Feedback can be provided by using the "Thumbs Up" and "Thumbs Down" buttons under each bot's response to fine-tune and output can be further improved by adding more FAQs to knowledge base.

Workflow X Conversation AI

Utilize the power of your bot training within workflows by using the Conversation AI Action following:

1. Customization your entire prompt

   
   

2. Conditional movement of the contact within the workflow

   
   
3. Ask specific questions and create branches based on the contact's reply

Frequently Asked Questions

Q: Can I control how many messages the bot sends before it stops or hands off to an agent?

Yes. In the Advanced Settings section, you can define the maximum message count before the bot stops responding or transfers the conversation to a human agent.

Q: Can I turn on the AI for just one channel while turning it off for the others?

Yes. FG Funnels supports channel-specific bot control. You can assign or disable the bot per communication channel from within each channel’s settings or in the multi-bot view.

Q: How do I add the AI chatbot to my website?

Once you’ve built your Conversation AI Bot and added “Web Chat” as a supported channel, the AI functionality will automatically be included when you install the chat widget on your FG Funnels funnel/website.