How to Add Channel Managers in a Private Channel within Your Community Group

Content

Guide to Adding Channel Managers in a Private Channel

  • This tutorial video explains how to add channel managers to a private channel in a community group.
  • Channel managers can add or remove normal members from the private channel.
  • Channel mangers will also be able to add new channel managers and remove remove existing channel mangers from the private channel.

Important: In order to add new channel managers you must be one of the following:

A) The creator of the private channel.

B) The assigned owner of the community group.

C) An existing channel manger within this specific private channel.


  1. Accessing Channel Management Options
  • Click on the cog icon next to the private channel.

  • Go to the "Manage by' section and then click 'Edit'.


  1. Adding a Channel Manager
  • Click on 'Add Channel Manager'.

  • Type the name of the person you want to add (e.g., Emily), then click on their profile in the dropdown menu.

  • Click the 'Add' button.

Please Note:

  • The new channel managers can also add other channel managers by following the same steps above.
  • You can add anyone as a channel manager, regardless of their admin status.
  • If your team member is already logged into the community group, they will need to refresh their page (usually twice) to see that they have been added a new private channel manager.

Making an Existing Member a Channel Manager

  • If a person is already a member within the private channel, click on the cog icon next to the private channel.


  • Go to the 'Members' tab at the top of the pop up, and select the person by clicking the three dots to the right of their name.


  • Then select 'Make Channel Manager' and confirm.



Removing a Channel Manager

  • To remove a channel manager, click on the cog icon next to the private channel.

  • Go to the 'Members' tab at the top of the pop up window


  • Select the person by clicking the three dots to the right of their name, and choose 'Remove from Channel Manager'.


Adding Normal Members to the Private Channel

  • A channel manager can add members by clicking on the cog icon next to the private channel.


  • Go to the 'Members' tab at the top of the pop up window.

  • Click 'Add People'

  • Type the name of the person you want to add (e.g., Jase), then click on their profile in the dropdown menu.

  • Click 'Add' to include them in the private channel.


Removing a Normal Member from the Channel

  • To completely remove someone from the channel, click on the cog icon next to the private channel.


  • Go to the 'Members' tab at the top of the pop up, use the search bar to pull up the member by name, and select the person by clicking the three dots to the right of their name.

  • Click the three dots and select 'Remove from Channel', then confirm.