Support Options Available with FG Funnels

We Offer:


  • FGFU - Our support.fgfunnels.com knowledge library with an ever growing list of tutorials and walkthroughs.


  • Live Chat Support - You can access from within your FG Funnels account from 7AM - 7PM eastern time.

  • A Facebook group in which you can ask for feedback, and brainstorm ideas for funnels and automations with your peers. If you have support questions for the FG Funnels team, please send them to us at support@fgfunnels.com, or please hop in our live chat to ask your questions.

Live Group Call Schedule


  • Monday - Tech Call with Nuno 9am ET
  • Tuesday - Tech Call with Nuno 11am ET
  • Wednesday - Tech Call with Nuno 4pm ET
  • Thursday - Design Date with Amber 12pm ET
  • Friday - Tech Call with Nuno 7am ET

To join any of the calls on Zoom, use this link.

Any changes to the schedule will usually be posted in the FG Funnels Official User Group on Facebook.

  • Design Date is hosted by our User Experience Specialist, Amber, and provides a chance to ask questions about our templates, editing CSS, and using the funnel builder and template assets. 

  • Tech Calls are hosted by one of our FG Funnels Tech Experts, Nuno, and are your opportunity to ask any questions you have regarding your account. This could be questions about onboarding a domain, constructing a workflow, troubleshooting a calendar, or any other account-related technical question.

Live Chat Support

  • We offer live chat support from 7AM - 7PM Eastern Time, which you can access from within your FG Funnels account.
  • You can access chat from the dashboard view of your account, by first clicking the purple and white chat bubble icon, in the upper-right corner of the screen to open the help library.
  • This will allow you to search help docs, start a chat or send a message.



Email Support


Technical Question

(Our office hours are 7am - 7pm Eastern Time Monday-Friday)

If you need tech support outside of the weekly call times, please reach out to our support team by emailing support@fgfunnels.com. 

Please be sure to include:


  1. Account Name:
  2. Detailed description of where in the account you need help troubleshooting.
  3. Links to funnels, forms, workflows, emails, etc. that are a part of your question.
  4. Screen recordings are always helpful. Please feel free to use Loom video (or another screen recording app) to show us what you're working on, and what you would like help with.


Design Support

If you need design support outside of the weekly call, please send an email to support@fgfunnels.com along with:


  1. Account Name:
  2. Funnel or Website Name:
  3. Funnel Step or Website Page Name:
  4. Screen recording showing the question/what you're trying to achieve or change:

  • Please feel free to use Loom video (or another screen recording app) to show us what you're working on, and what you would like help with. Loom videos are extremely helpful.

Hire a Marketer

If you're looking for done-for-you services, in addition to the support that FG Funnels provides, we would definitely recommend heading over to hireamarketer.com. There are quite a few certified marketers, who would love to help you!


There are several on the site who are specifically trained in the tech setup for FG Funnels™ and know FG Funnels very well. We're sure they would be happy to help you get your next project done.


If you'd like to request a custom build or custom project inside FG Funnels from one of these qualified marketers, you can fill out this form here: https://hireamarketer.com/post-a-marketing-job