Loop Lockouts

Loops occur when two workflow triggers either feed into each other, or one workflow trigger feeds back into itself, creating an infinite loop of actions. Loops are detrimental to app performance because they commandeer server resources, causing a slow down for all users, which is why the system now looks for potential loops and locks in the workflows that contain workflow triggers that may cause them.

Workflows will be Loop Locked when they hit 50 Starts/Executions for the same Contact in less than 30 minutes. 

Example: Trigger fires 50 times for the same Contact in less than 30 minutes, or a Contact gets added to a Workflow/Campaign 50 times in less than 30 minutes.

If you receive a Loop error, please email support@fgfunnels.com, so that we can review the workflow trigger, and help you fix what would cause a loop. Then, we can open a ticket with our developers to unlock the workflow. The developers may need up to 2 - 3 business days to review the workflow, and unlock it.