How to Use the Domain Connect Feature
Domain Connect makes adding DNS records to your DNS manager much easier. By automatically detecting and configuring domains with a mere click, it is replacing the need for manual DNS record adjustments. You can use Domain Connect with both root domains and subdomains.
In this article:
Please Note:
This is a domain connection feature, this is not a domain hosting or a domain purchasing feature. You will need to have already purchased the domain or be managing the domain in GoDaddy, Cloudflare or IONOS for this to work.
If you are using Cloudflare, make sure your automatically created DNS records have the Cloudflare proxy cloud turned off.
Important: After the provider tab has been authorized, you may need to close the tab to proceed to the domain verification process.
How to Use Domain Connect
- Log in to your account and navigate to your Settings >Domains tab.
Click on the Add Domain button to begin the process.
Enter your root domain or subdomain in the provided field. If adding the root domain, you will be given the option to also add the www. version of the domain.
Click on the "Continue" button to proceed.
If your domain is with IONOS, Go Daddy, or Cloudflare, you'll see an "Authorize" button. Click on it to allow Domain Connect to access your DNS settings.
Follow the on-screen prompts to complete the authorization process on your domain provider's interface. This will automatically add or connect the required DNS records.
Once authorization is complete, close that tab and return to the Domain Connect interface.
- The necessary entries will be added in the system, confirming the connection between your domain and the CRM.
If your provider isn't supported, you can manually add the required DNS records with instructions provided in the interface.
- Verify that the connection has been successfully established by testing your domain. Changes may take up to 30 seconds or more to reflect.
- If there is an issue with your authorization or any kind of error, you will see this message:
FAQs
Q: Can I still manually configure my domains if I prefer not to use Domain Connect?
A: Yes, manual configuration is still an option for users who prefer to set up their DNS records manually or whose domain providers are not currently supported by Domain Connect.
Q: What if my domain provider is not one supported by Domain Connect?
A: Users with domain providers not currently supported by Domain Connect can still manually add the required DNS records. The manual configuration process remains the same.
Q: What if I toggle on the option for "Also add www domain" but my www subdomain is already pointed to another system?
A: CNAME record will be created for your sub-domain in your DNS records and pointed to us, but we will not be able to delete the existing CNAME or A record that you have for your www domain, pointed to another service. You will need to delete that yourself so that your www domain can work with us.