Create and Manage Multiple Pricing Plans in Communities

You can now create multiple pricing plans within a single community. Offer different membership tiers, set flexible pricing, and give members access to exclusive channels, courses, and events based on their subscription.

In this article

Tip: Plan a core tier, a premium tier with the extras, and a clear reason to move up.

Note: Multiple pricing plans are part of the New Client Portal Experience. If your community still shows the classic layout, with a Classic community retires notice at the top and only Free and Add Price under Settings > Subscriptions, turn on the new experience first to see the options in this article. For steps, see Moving to the New Client Portal Experience.

What You Can Do with Multiple Pricing Plans

  • Create multiple plans: Offer tiers such as Basic, Pro, VIP, and more, each with different benefits.
  • Set flexible pricing: Choose weekly, monthly, yearly, or one-time payments in different currencies, with optional free trials.
  • Bundle exclusive content: Include private channels, paid events, and paid or private courses.
  • Customize plans: Add descriptions and benefits, reorder plans, and highlight your most popular option.
  • Manage memberships: Activate, deactivate, edit, or delete plans and view member counts.
  • Allow plan switching: Members can upgrade, downgrade, or change their billing options.

How to Create a Community Pricing Plan

Plans are created in a four-step setup: Access, Details, Pricing, and Benefits. Click Next to move from one step to the next. A live Preview beside the form shows how the plan will look to members.

1. Open your community

Go to Memberships > Communities > Groups, then click Login on your community.

Memberships > Communities > Groups with the Login button on a community card

2. Add a plan

In your community, open Settings > Subscriptions and click Add plan.

Tip: Don't see Add plan? If Settings opens in a pop-up window with Add Price instead, your sub-account is still on the classic experience. Turn on the New Client Portal Experience, then come back to this step.

3. Choose what the plan includes

On the Access step, select the private channels, courses, and events included in the plan. General community access is always included. Click Next.

Create pricing plan, Access step, with General community access included

4. Name the plan

On the Details step, enter the Plan name and Description. Both are required. Click Next.

Details step with Plan name and Description filled in and the live Preview

5. Set the pricing

On the Pricing step:

  1. Select your Currency.
  2. Enter an optional Free trial length in days.
  3. Turn on the billing frequencies you want to offer:
    • Weekly
    • Monthly
    • Yearly
    • One-time
  4. Enter the amount for each frequency you turned on. Amounts must be greater than 0.
  5. Click Next.

You can also turn on Test Mode to create the plan against your test payment integration while you try it out.

Tip: To offer free access, don't create a $0 plan. Use Make this community free instead.

Pricing step with Currency, Free trial, Test Mode, and the billing frequency options

6. Add benefits

On the Benefits step, add, edit, or drag to reorder the benefits shown to members. Click Add benefit to add another.

7. Create the plan

Check the Preview, then click Create plan.

Benefits step with Add benefit, the plan Preview, and the Create plan button

8. Activate the plan

New plans start as Inactive, so members can't see them yet. Turn on the toggle beside the plan, then click Activate plan to confirm.

Important: When you activate your first plan, your community becomes paid. New members will have to subscribe to join.

Activate plan confirmation warning that the community becomes paid

How to Manage Existing Pricing Plans

Open your community and go to Settings > Subscriptions. From here, you can:

  • Activate or deactivate: Use the toggle beside a plan.
  • Edit: Click Edit to update plan settings.
  • View details or delete: Click the three-dot menu beside a plan.
  • Highlight a plan: Select Mark as most popular from the three-dot menu.
  • Reorder plans: Drag plans into your preferred order.
  • Track members: View the number of members subscribed to each plan.
  • Preview: Click Preview member view to see how plans appear to members.

Settings > Subscriptions with an active plan, the toggle, Edit, the three-dot menu, member count, and Preview member view

Three-dot menu with View details, Mark as most popular, and Delete

How to Make Your Community Free

Turn on Make this community free under Settings > Subscriptions to let members join for free.

Note: Paid plans are paused while this option is on. If no plan is active, your community is free automatically.

Make this community free toggle under Settings > Subscriptions

How Members Choose and Manage Plans

When a member joins a community with a pricing plan

When joining a paid community, members can:

  1. Compare available plans, pricing, and included benefits.
  2. Click Choose plan on their preferred option.
  3. Complete the subscription payment.

Member view of a plan with pricing, benefits, and the Choose plan button

Once the subscription is confirmed, members receive access to the channels, courses, and events included in their plan.

Change an existing plan

Members can switch between available plans without leaving the community.

  1. Open the community and click the Manage membership icon.
  2. Click Change plan.
  3. Review the available plans and click Choose plan on the preferred option.
  4. Complete the subscription confirmation.

Note: The existing subscription remains active until the new subscription is confirmed. Access updates based on the newly selected plan.

View or cancel a subscription

From Manage membership, members can:

  • View their current plan, payment method, and next payment date.
  • Click Change billing to switch available billing options.
  • Click Change plan to upgrade or downgrade.
  • Click Cancel any time to cancel their subscription.